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Elder Care Agency Finder elder.org

Age UK Kensington & Chelsea At Home Service

★★★☆Good

Location and contact details

Unit 24, 10 Acklam Road, London, W10 5QZ
www.ackc.org.uk02089608137

We offer a wide range of services for older people living in Kensington & Chelsea, their family, friends and carers. Our services include:

At Home Care Services

Age UK Kensington & Chelsea offer a range of flexible services to support you in your home. Whether you need short term help or long term support, we will work with you to develop a package of care tailored to your needs.

  • Help with washing, bathing and dressing
  • Simple hair dressing
  • Shaving
  • Toe-nail cutting
  • Shopping
  • Cleaning and laundry
  • Meal preparation
  • Packing
  • Live-in care
  • Overnight Care
  • Respite care
  • Post hospital recovery

Dementia Support Services (free)

We support people living with dementia or memory difficulties and their friends and family, both in groups and one to one. We also run education sessions on memory management and dementia for those wanting to know more.

  • One to one support
  • Carers Support Group
  • My Memories cafe and activities

Health Wise (free)

  • Promoting health in later years through workshops, peer support and self-help groups

Volunteer Services (free)

  • Befriending and Friends & Neighbours
  • Good Companions
  • Practical Help
  • Safe at Home
  • Garden Guardians
  • Intergenerational Volunteers

Information and Advice (free)

Age UK Kensington & Chelsea offers Information and Advice services to older people (55 plus), their family, carers and helpers. The services are free of charge, impartial and independent.

We offer a drop-in, appointment, telephone, outreach and a home visit service. Our staff and volunteers speak a wide range of community languages including; Arabic, Amharic, Somali, Spanish, Tigrigna, Urdu, Punjabi and Hindi.

We offer information and advice on:

  • Welfare benefits
  • Health and disabilities
  • Care needs
  • Family
  • Housing
  • Debt

Our specialist advice team includes:

  • Wayfinders - volunteers to help you navigate the system
  • Primary Care Navigators - based in GP surgeries to help you navigate the NHS
  • Support Planners - advice on care options in the home
  • Caseworkers - in depth advice and support on a range of subjects

 

Registration summary

Next manager holiday: 20 June 2017
Registration Date: 15 December 2010
Last CQC inspection: 6 May 2016
Local Authority: Kensington & Chelsea
Specialist care categories: Caring for adults over 65 yrs • Dementia • Mental health conditions • Physical disabilities • Sensory impairment

CQC Rating for Age UK Kensington & Chelsea At Home Service

Where this care provider can improve
Overall
★★★☆Good
Safe
★★★☆Good
Effective
★★★☆Good
Caring
★★★☆Good
Responsive
★★★☆Good
Well-led
★★★☆Good

Ratings are provided by Care Quality Commission (CQC) and reflects the most recent report for this care provider, which was published on 10 August 2016.

See CQC's page explaining ratings for more details about ratings and inspection practices of care providers in England.

Services offered by Age UK Kensington & Chelsea At Home Service

Care at home - Personal

  • Companionship:
  • Hourly visiting care:
  • Live in care workers:
  • Mobility support at home:
  • Personal and intimate care:
  • Mobility support outside the home:

Age UK Kensington & Chelsea offer a range of flexible services to support people in their own home. Whether they need short term help or long term support, we help develop a package of care tailored to individual needs, including complex conditions such as dementia. 

All our carers are carefully selected, trained and managed by an experienced care manager.  Our carers are employed by us and we pay them the London Living Wage. 

Find out more: contact Sherree or Joan on the number above.

Picture relating to Care at home - Personal

General

  • Accepting referrals from Local Authority(s):
  • Day care:
  • Respite care:
  • Accepting new clients:
  • Accepting self-funded clients:
  • Emergency care:

Care at home - practical

  • Cooking:
  • Domestic cleaning:
  • Hairdressing:
  • Household administration:
  • Help arrange a meals at home service:

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This website uses data from the CQC and NHS Choices