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Home Instead Senior Care

★★★☆Good

Location and contact details

Suite 7, Diamond House, Vulcan Road North, Norwich, NR6 6AQ
01603482116

Home Instead Senior Care is a well established and highly respected independent home care provider across the UK providing high quality care for people in their own homes. We are the only national home care provider to specialise in the non-medical care of the elderly at home.

Our aim to become the UK’s most admired care company by changing the face of ageing requires our proposition to be very different to traditional home care business models and because of that, we represent the ultimate in care quality. The CQC scores of our local offices are consistently excellent giving clients and their families the confidence that they are making the right decision in choosing Home Instead Senior Care to take care of their loved ones.

We provide on going care that is adapted to the needs of the individual, whether that is for one visit a week or constant care. The services we provide are flexible to the requirements of each client including personal care, companionship and home help.

To ensure the care we provide is delivered as it should be, with dignity, care and attention, we do not provide short duration, task only based care visits. What’s more we carefully match clients to our caregivers. We look for shared life experiences, common interests and their personalities. In this way bonds are more easily formed and it ensures that the care experience is a rewarding and fulfilling one for both parties. It also gives families the freedom to relax in the knowledge that their loved ones are in excellent, caring hands. We pride ourselves on having a very high retention of staff so that we are able to offer a very personalised relationship based care package for the individual.

Whilst our principal services involve the day to day care of older people at home, we also provide a range of specialist services, which include Alzheimer’s and dementia care, convalescence care, respite care for families who need a break from daily caring duties and end of life care.

Registration summary

Registration Date: 24 July 2012
Last CQC inspection: 15 June 2016
Local Authority: Norfolk
Specialist care categories: Caring for adults over 65 yrs • Caring for adults under 65 yrs • Dementia • Eating disorders • Learning disabilities • Mental health conditions • Physical disabilities • Sensory impairment • Substance misuse problems

Care provider group

CQC Rating for Home Instead Senior Care

Where this care provider can improve
Overall
★★★☆Good
Safe
★★☆☆Requires improvement
Effective
★★★☆Good
Caring
★★★☆Good
Responsive
★★★☆Good
Well-led
★★★☆Good

Ratings are provided by Care Quality Commission (CQC) and reflects the most recent report for this care provider, which was published on 19 July 2016.

See CQC's page explaining ratings for more details about ratings and inspection practices of care providers in England.

Services offered by Home Instead Senior Care

Care at home - Personal

  • Companionship:
  • Hourly visiting care:
  • Live in care workers:
  • Mobility support at home:
  • Mobility support outside the home:
  • Personal and intimate care:
Companionship Services include:
  • Conversation
  • Stimulate mental awareness
  • Escort to appointments
  • Help with reading
  • Participate in hobbies and crafts
  • Monitor diet and eating
  • Engage in social activities
  • Reminisce about the past
Personal Care Services include:
  • Help with bathing and dressing
  • Provide grooming
  • Help with incontinence care
  • Assist with eating
  • Alzheimer's & Dementia care
  • Respite care
  • Convalescence care
  • Medication reminders
  • Assist with morning / wake up
  • Assist with evening / tuck in

 

Picture relating to Care at home - Personal

Care at home - practical

  • Cooking:
  • Domestic cleaning:
  • Hairdressing:
  • Help arrange a meals at home service:
  • Household administration:

Home Help Services include:

  • Collect prescriptions
  • Provide light housekeeping
  • Dusting & vacuuming
  • Help with washing & ironing
  • Make beds and change bed linen
  • Answer the door
  • Organise wardrobes and cupboards
  • Take out rubbish
  • Meal preparation and tidy away
  • Check food expiry dates
  • Supervise home maintenance
  • Oversee home deliveries
  • Care for houseplants
  • Assist with pet care
  • Prepare shopping lists
  • Help with general shopping
  • Drop off and collect dry cleaning
Picture relating to Care at home - practical

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