Elder Care Agency Finder elder.org

Home Instead Senior Care


Location and contact details

Suite 7, Diamond House, Vulcan Road North, Norwich, NR6 6AQ

Home Instead Senior Care is a well established and highly respected independent home care provider across the UK providing high quality care for people in their own homes. We are the only national home care provider to specialise in the non-medical care of the elderly at home.

Our aim to become the UK’s most admired care company by changing the face of ageing requires our proposition to be very different to traditional home care business models and because of that, we represent the ultimate in care quality. The CQC scores of our local offices are consistently excellent giving clients and their families the confidence that they are making the right decision in choosing Home Instead Senior Care to take care of their loved ones.

We provide on going care that is adapted to the needs of the individual, whether that is for one visit a week or constant care. The services we provide are flexible to the requirements of each client including personal care, companionship and home help.

To ensure the care we provide is delivered as it should be, with dignity, care and attention, we do not provide short duration, task only based care visits. What’s more we carefully match clients to our caregivers. We look for shared life experiences, common interests and their personalities. In this way bonds are more easily formed and it ensures that the care experience is a rewarding and fulfilling one for both parties. It also gives families the freedom to relax in the knowledge that their loved ones are in excellent, caring hands. We pride ourselves on having a very high retention of staff so that we are able to offer a very personalised relationship based care package for the individual.

Whilst our principal services involve the day to day care of older people at home, we also provide a range of specialist services, which include Alzheimer’s and dementia care, convalescence care, respite care for families who need a break from daily caring duties and end of life care.

Registration summary

Registration Date: 24 July 2012
Last CQC inspection: 15 June 2016
Local Authority: Norfolk
Specialist care categories: Caring for adults over 65 yrs • Caring for adults under 65 yrs • Dementia • Eating disorders • Learning disabilities • Mental health conditions • Physical disabilities • Sensory impairment • Substance misuse problems

Care provider group

CQC Rating for Home Instead Senior Care

Where this care provider can improve
★★☆☆Requires improvement

Ratings are provided by Care Quality Commission (CQC) and reflects the most recent report for this care provider, which was published on 19 July 2016.

See CQC's page explaining ratings for more details about ratings and inspection practices of care providers in England.

Services offered by Home Instead Senior Care

Care at home - Personal

  • Companionship:
  • Hourly visiting care:
  • Live in care workers:
  • Mobility support at home:
  • Mobility support outside the home:
  • Personal and intimate care:
Companionship Services include:
  • Conversation
  • Stimulate mental awareness
  • Escort to appointments
  • Help with reading
  • Participate in hobbies and crafts
  • Monitor diet and eating
  • Engage in social activities
  • Reminisce about the past
Personal Care Services include:
  • Help with bathing and dressing
  • Provide grooming
  • Help with incontinence care
  • Assist with eating
  • Alzheimer's & Dementia care
  • Respite care
  • Convalescence care
  • Medication reminders
  • Assist with morning / wake up
  • Assist with evening / tuck in


Picture relating to Care at home - Personal

Care at home - practical

  • Cooking:
  • Domestic cleaning:
  • Hairdressing:
  • Help arrange a meals at home service:
  • Household administration:

Home Help Services include:

  • Collect prescriptions
  • Provide light housekeeping
  • Dusting & vacuuming
  • Help with washing & ironing
  • Make beds and change bed linen
  • Answer the door
  • Organise wardrobes and cupboards
  • Take out rubbish
  • Meal preparation and tidy away
  • Check food expiry dates
  • Supervise home maintenance
  • Oversee home deliveries
  • Care for houseplants
  • Assist with pet care
  • Prepare shopping lists
  • Help with general shopping
  • Drop off and collect dry cleaning
Picture relating to Care at home - practical

What people are saying about Home Instead Senior Care

Apollo Home Healthcare Limited - East Anglia Office

The MS Therapy Centre, 5 Hurricane Way, Norwich, NR6 6EZ
Apollo Home Healthcare Limited - East Anglia Office is a care provider situated in Norwich. The care provider supports younger and elderly adults as well as children with physical disabilities. Apollo Home Healthcare Limited - East Anglia Office also supports individuals with Alzheimer's and othe...

Purely Care

The Old Corner Shop, 26 Cromer Road, Norwich, NR6 6LZ
Purely Care is a domiciliary care agency that provides: * Live-in care and support to people living in their own home in the community and * Daily homecare in Norwich. Independently owned and run, Purely Care has been operating from Norwich since 2011.  We provide excellent care services for...

Pulse - Norfolk

Aspiration House, Unit K, Iceni Court, Norwich, NR6 6BB
Pulse Community Healthcare provides specialist outcome focused support for both children and adults with a complex healthcare needs. Working in close partnership with commissioners, local authorities, local organisations, hospital teams, our clients and their families; providing bespoke healthcar...

Kare Plus Norwich

Atlas House, Iceni Court, Delft Way, Norwich, NR6 6BB
Kare Plus Norwich is a care agency in Norwich. The provider provides care for younger and elderly adults with physical disabilities. The care provider also accepts individuals with Alzheimer's and other forms of dementia and learning disabilities. The Care Quality Commission (CQC) has monitored t...

Westminster Homecare Limited (Norwich)

Melbourne House, Arminghall Close, Norwich, NR3 3UE
Westminster Homecare Limited (Norwich) is a service provided by Westminster Homecare Limited. It offers the activities of personal care and treatment of disease, disorder or injury to 150 people living in the community.

Mears Care - Norwich

108 Hellesdon Park Industrial Estate, Off Drayton Park Road, Norwich, NR6 5DR
Mears Care - Norwich provides care for people in their own homes. This may be for support with washing and dressing, housework or meal preparation for example.

East Anglia Domiciliary Care Branch

First Floor, 14 Alston Road, Hellesdon Park Road, Norwich, NR6 5DS
East Anglia Domiciliary Care Branch is a domiciliary care provider in Norwich. The provider cares for and supports adults of all ages as well as children with mental health conditions. East Anglia Domiciliary Care Branch also supports individuals with learning disabilities and physical disabiliti...

Swanton Community Support

Treeview Court, Crome Road, Norwich, NR3 4SL
Swanton Community Support is registered to provide supported living services for people with mental health needs living in Treeview Court or in their own homes in and around Norwich.

Extra Hands of Heacham Limited - Broadland Office

Unit A10 Abbeyfarm Commercial Park, Southwell Road, Horsham St Faiths, Norwich, NR10 3JU
Extra Hands Home Care in Norfolk is a leading independent Home Care Specialist, providing carers trained to the highest standards including Dementia Care. Offering a wide range of services which are individually tailored to suit your needs. Extra Hands Home Care in Norfolk care packages can be ar...

Norwich Supported Living

c/o Sprowston Hub, Aslake Close, Norwich, NR7 8ET
Norwich Supported Living is a care agency situated in Norwich. The care provider provides care for adults of all ages including people with mental health conditions. Norwich Supported Living also accepts individuals with Alzheimer's and other forms of dementia and learning disabilities. The care ...

Personal Assistant Services North

c/o Sprowston Hub, Aslake Close, Norwich, NR7 8ET
Personal and Community Support Services, Personal Assistant Services North is a domiciliary care service. It is designed to enable people to lead active lives in their own communities and maintain the level of independence that is right for them. Services include support to get out and about with...

Harp Care

7 Aslake Close, Norwich, NR7 8ET
Harp Care is a care provider located in Norwich. The agency cares for and supports adults of all ages including those with Alzheimer's and other forms of dementia. Harp Care also supports individuals with learning disabilities and physical disabilities. The Care Quality Commission (CQC) has monit...
This website uses data from the CQC and NHS Choices