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Erewash (DCC Home Care Services)

★★★☆Good

Location and contact details

Derbyshire County Council, Mercian Close, Ilkeston, DE7 8HG

Derbyshire County Council’s Home Care Service supports people on a long or short term basis, enabling them to remain living in their own home, maintaining their independence including crisis intervention.

Support is available 24/7 (depending on assessed need) to people who through frailty, disability, mental ill health or general ill health meet the eligibility criteria. This includes help to carers who are providing substantial personal care and support to partners, relatives or friends.

Services may include support with washing, dressing, assisting with meals, assisting with movement (eg. from bed to a chair), with practical tasks (eg. shopping or pension collection), support with finances (eg. paying bills), support for carers (eg.sitting services), assistance with medication, etc, as part of a care package.

Our short term services include re-ablement and dementia services which work with people for a limited time, to help regain skills and confidence to live as independently as possible. 

We offer intensive services for people with longer term conditions or who need end of life care and work closely with partner agencies eg. Health, to ensure we provide quality care.

We have offices around the county providing services local to you, open 7am-6pm and Call Derbyshire who provide 24/7 out-of-hours contact.

We have a robust recruitment process ensuring all necessary checks and training are provided before staff start working with clients. All staff are expected to achieve an appropriate level of care qualification, work flexibly based on service need and within health and safety guidelines.

Staff will work to your personal service plan in which you will have specified how you want your care to be delivered. We will provide a weekly schedule notifying you of the visits you will receive.

For further information you can visit www.derbyshire.gov.uk/homecare

For information about assessments, eligibility and co-funding, visit www.derbyshire.gov.uk/accessingcareservices

Registration summary

Registration Date: 28 October 2013
Last CQC inspection: 13 October 2016
Local Authority: Derbyshire
Specialist care categories: Caring for adults over 65 yrs • Dementia • Eating disorders • Learning disabilities • Mental health conditions • Physical disabilities • Sensory impairment • Substance misuse problems

CQC Rating for Erewash (DCC Home Care Services)

Where this care provider can improve
Overall
★★★☆Good
Safe
★★★☆Good
Effective
★★★☆Good
Caring
★★★☆Good
Responsive
★★★☆Good
Well-led
★★★☆Good

Ratings are provided by Care Quality Commission (CQC) and reflects the most recent report for this care provider, which was published on 1 November 2016.

See CQC's page explaining ratings for more details about ratings and inspection practices of care providers in England.

Services offered by Erewash (DCC Home Care Services)

General

  • Accepting new clients:
  • Accepting referrals from Local Authority(s):
  • Accepting self-funded clients:
  • Day care:
  • Emergency care:
  • Respite care:

If you are assessed as eligible for a service, our brokerage team  will offer you a choice of service providers who currently have vacancies. Self-funders are also welcome to purchase our services.  Day Care services are generally provided by other DCC services; however, individuals may be supported by a Home Care worker via re-ablement support.  Respite care is provided by a ‘sitting service’.

Care at home - Personal

  • Companionship:
  • Hourly visiting care:
  • Live in care workers:
  • Mobility support at home:
  • Mobility support outside the home:
  • Personal and intimate care:

Services cover a wide range of conditions and frailty due to age. We work closely with partner agencies when assessing for and providing services including, occupational therapy, equipment to aid daily living, etc. We have robust policies and procedures (including a complaints process) which provide a framework for service provision and actively promote dignity and respect for our clients.

 

Care at home - practical

  • Cooking:
  • Domestic cleaning:
  • Hairdressing:
  • Help arrange a meals at home service:
  • Household administration:

You can raise a concern with our staff at any time. We have a robust complaints process and we provide guidance ‘postcards’ to assist you in leaving an on-line review or rating of our service on NHS Choices.

We offer a 24/7 contact for staff and clients through our out of hours service or by direct contact with the manager.

 

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